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El Conquián support

Last updated: October 9, 2026

Frequently asked questions

I am not getting the code by email

Check your spam folder. If it is not there, wait a minute and request another one: every code expires after a while.

I forgot my password

On the sign-in screen tap “¿Olvidaste tu contraseña?” (Forgot your password?), enter your email and we will send you a code to set a new one.

I ran out of chips

If you drop below 200 chips, you get 1,000 free chips the next day so you can keep playing.

Do chips cost money?

No. Chips are free and play-money only: they cannot be bought, sold or exchanged for money or prizes.

How do I delete my account?

In the game go to “Jugar en línea” (Play online), open your account and tap “Borrar mi cuenta” (Delete my account). Your account, chips and history are deleted and it cannot be undone. You can also ask us by email.

How do I play full screen on iPhone?

Open it in Safari, tap the share button and then “Add to Home Screen”. It opens like an app, full screen.

Is it on the App Store?

Today you play it in the browser. The iPhone app is in testing and will be on the App Store very soon.

Someone is cheating

Write to us with their player name and the approximate time. We review the case and may suspend accounts that abuse the game.